If a different adult's email is listed, that adult must modify consent. To see which account has access to your family member’s account, ask them to sign into their Family Safety account on . The email address with access will be listed in their account under your member profile. You may have used a different account in the past to manage your family member’s account and must use it to modify. If you have trouble as the consenting organizer, try signing into a different Microsoft account. Only the organizer who gave consent can modify it. The best solution I could find was to set the pwdLastSet attribute on his Active Directory account to today’s date. So I needed to extend the expiration date on his password so he could use it until he can get in to update his password. To change your account from a child account to a full account, you need to prove that you’re an adult. I get an error message when trying to modify consent for a family member. We do not have a method for them to reset it from off-site (yet). Why is my Microsoft account a child account You might be experiencing this issue because your account was created by a family member and designated as a child account. Child accounts are tied to an adults Microsoft account.

The birthdate on your account indicates that you're underage. Update your birthdate on /profile. For example, the adult age in Korea is 20 but in the UK the adult age is 18. I'm required to provide consent even though I am above statutory age. Once you’ve confirmed that you’re an adult, you can use your Microsoft account to approve additional family member accounts with no extra steps. Will I have to provide a signature for each child I sign up? If they have requested your consent, click the link in your email request, sign into your Microsoft account and approve.įor customers in South Korea, use I-PIN to provide parental consent or verify your age. If your family member is under statutory age in your region, they will be prompted during registration to request consent by entering an adult’s email.

How to change age on microsoft account